Aircall HubSpot Integration: A Complete 2025 Guide for Sales & Support Teams
Businesses today expect fast replies, accurate call logging, and a unified workflow across tools. This is where the aircall hubspot integration becomes a powerful advantage for sales, support, and service delivery teams who rely on phone conversations. When Aircall connects directly with HubSpot, teams get real-time call activity, automation, and cleaner reporting without switching between platforms.
In this guide, you’ll learn what the integration does, who benefits most, how teams use it daily, and what problems it solves in real-life situations.
What Is Aircall HubSpot Integration?
The Aircall HubSpot integration connects your cloud phone system with your CRM. Every incoming and outgoing call is logged in HubSpot, giving your team immediate visibility into conversations, tasks, follow-ups, and customer history.
Sales reps, support agents, onboarding specialists, account managers, and customer success teams use it to speed up response times and improve reporting accuracy.
Benefits of Aircall HubSpot Integration
1. Automatic Call Logging in HubSpot
Every call appears on the contact, company, deal, or ticket timeline.
Teams don’t waste time updating call notes manually.
Real Scenario
A SaaS sales rep kept missing follow-up tasks because call notes were spread across sticky notes and a separate dialer app. After integrating Aircall with HubSpot, every call created a record automatically. The rep increased follow-up completion by 42% within one month.
2. Click-to-Call From Inside HubSpot
Reps can call leads and customers with a single click from contact records, deals, or company pages.
Real Scenario
A B2B services team was juggling spreadsheets and multiple tabs. During busy hours, they wasted 10–15 seconds per dial. With click-to-call, they saved nearly 45 minutes per day, allowing two extra meetings per week.
3. Better Sales Productivity With HubSpot Workflows
HubSpot workflows trigger tasks, emails, and notifications based on Aircall events such as:
Missed calls
Call outcomes
Voicemail received
Specific call tags
Real Scenario
A support manager struggled because 28% of missed calls were not followed up. After the integration, HubSpot automatically created tasks when a call went unanswered. Missed-call follow-up increased to 94% in 14 days.
4. Improved Reporting and Conversation Insights
The integration sends call metrics into HubSpot, allowing teams to view:
Call volume
Call outcome trends
Time to contact
Agent performance
Deal progress influenced by calls
Real Scenario
A recruiting agency used Aircall but couldn’t track which calls actually moved deals forward. With HubSpot reporting, they identified that 64% of winning deals had a call within the first 3 hours of lead creation. They reorganized their workflow to prioritize fast calling and increased closed-won output by 21%.
5. Better Collaboration Across Teams
Sales, support, and customer success teams use shared call notes, recordings, and contact history to work as one unit.
Real Scenario
A customer success team onboarding enterprise clients often found incomplete notes after handoff from sales. With Aircall linked to HubSpot, call recordings appeared directly on the contact record, giving the onboarding team full context and reducing repeated questions for clients.
Key Features of Aircall HubSpot Integration
1. Automatic Contact Creation
When Aircall receives a call from a new number, HubSpot can create a new contact automatically—no more missed leads.
2. Call Tag Syncing
Aircall tags map to HubSpot properties, enabling advanced segmentation and reporting.
3. Call Recording Visibility
Teams can listen to recordings directly from the timeline for training and dispute resolution.
4. Voicemail Logging
Every voicemail becomes a HubSpot activity, making follow-up easier.
5. Activity Sync For Deals and Tickets
Sales teams see call activities tied to open deals. Support teams see them tied to tickets.
How to Set Up Aircall HubSpot Integration (Step-by-Step)
Step 1: Connect Aircall to HubSpot
Log into Aircall, select Integrations, and choose HubSpot.
Step 2: Grant Permissions
Authorize Aircall to sync contacts, call logs, tags, and recordings to HubSpot.
Step 3: Map Aircall Fields to HubSpot Properties
Match tags, call dispositions, and agent details to HubSpot fields.
Step 4: Configure Automations
Choose how missed calls, voicemails, and new contacts should trigger HubSpot workflows.
Step 5: Test the Integration
Make test calls to verify logs, recordings, and contact sync accuracy.
Real Problems Aircall HubSpot Integration Solves
1. Missed Follow-Ups
Without the integration, calls might not be logged, leading to missed revenue opportunities.
2. Manual Data Entry
Reps waste hours typing call notes instead of selling.
3. Poor Pipeline Visibility
Managers can’t see which leads are being contacted or how often.
4. Weak Customer Handoffs
Support and customer success teams don’t get context unless call details are stored in one place.
5. Inefficient Dialing
Teams spend unnecessary time switching tools, tabs, and dialers.
The integration brings everything into one CRM view, reducing friction for both reps and customers.
Advanced Use Cases for Aircall HubSpot Integration
1. Lead Prioritization Based on Call Outcomes
Create custom dashboards showing leads who answered, engaged, or requested callbacks.
2. Automated Deal Progress Updates
Move deals to the next stage when calls are logged with the right call outcome.
3. Support Ticket Routing
Route tickets based on call tags or topics.
4. Call Recording for Quality Assurance
Managers can review recordings to coach reps based on data, not assumptions.
5. Real-Time Alerts for High-Value Accounts
Trigger Slack or email alerts when enterprise accounts call.
Who Benefits Most From Aircall HubSpot Integration?
SaaS sales teams
Support centers
IT service providers
Staffing and recruiting firms
Real estate teams
B2B service providers
Customer success and onboarding teams
If your team depends on phone communication, this integration becomes a key part of their workflow.
Conclusion
The aircall hubspot integration helps businesses create stronger customer relationships, improve internal coordination, and reduce manual work across the entire sales and support lifecycle. For teams struggling with missed calls, poor documentation, and inconsistent follow-up, this integration delivers immediate value.
If your business wants expert guidance on setting up the integration, optimising reporting, or building automations, the Mpire Solutions team can help you plan, deploy, and elevate your CRM process.
FAQs
1. What does Aircall HubSpot integration do?
It logs calls, syncs notes, tracks recordings, and creates automations directly inside HubSpot for better reporting and faster follow-up.
2. Is Aircall HubSpot integration easy to set up?
Yes. It requires connecting Aircall to HubSpot, granting permissions, mapping fields, and testing call activities.
3. Can Aircall log calls automatically in HubSpot?
Yes. Every incoming and outgoing call is automatically recorded as an activity on the contact timeline.
4. Does Aircall work with HubSpot workflows?
Yes. You can trigger workflows for missed calls, voicemails, tags, or call outcomes.
5. Who should use Aircall with HubSpot?
Sales teams, support agents, customer success teams, and any business that depends heavily on phone communication.
